Privacy policy

1. Introduction

1.1. Our mission is to provide quality service for electric vehicle owners, and we want you to feel safe and trust using the application

1.2. We take your privacy and personal data security seriously. This Privacy Policy has been developed in accordance with the General Data Protection Regulation (GDPR), which has been in force in the European Union since 25 May 2018.

1.3. Please read this document to understand what data we collect, how we use it, to whom we may share it and what rights you have.

2. Collection of personal data

2.1. We may collect, store and use the following information:

1. Information about your device and use of the mobile application (including device type, OS version, IP address, geolocation, frequency of use, etc.);
   
2. The data you provide when registering in the application (first name, last name, email address, phone number, country, billing address, licence plate number and type of car you drive);
   
3. Information about your current location (coordinates, speed, altitude, time);
   
4. Data related to the use of application functions: charging, booking, payments;
   
5. Data related to payments and transactions (name, address, email, payment data - transmitted through secure payment providers);
   
6. Other information that you knowingly provide to us as part of your use of the application.
   

2.2. Cookies. We use cookies to personalise the application, provide analytics, and save your settings. You can manage cookies through your browser or device settings.

3. Use of personal information

3.1. The collected personal data may be used for the following purposes:

1. Administration of a mobile application;
   
2. Providing access to charging, booking and payment functions;
   
3. Personalise the functionality to your preferences;
   
4. Providing the services you have requested;
   
5. Sending service messages, receipts, and checks;
   
6. Sending push notifications;
   
7. Sending marketing messages (with your consent);
   
8. Sending SMS or messages via messengers (with your consent);
   
9. Providing impersonal statistical information to partners;
   
10. Responding to support requests;
    
11. Checking compliance with the Terms of Use.
    

3.2. You can manage your privacy settings in the application (for example, hide your phone number or turn off marketing messages).

4. Disclosure of personal information

4.1 We may share your information:

1. To our employees, contractors or professional advisers, to the extent necessary;
   
2. Partners who provide charging services (if you used their station or reservation);
   
3. Payment providers - to process transactions;
   
4. Authorised state bodies - if required by law;
   
5. As part of a merger or sale of a business to new owners.
   

4.2. We we do not sell your personal data to third parties.

5. International data transfer

5.1. Your data may be stored or processed on servers outside of your country of residence, including in the EU and the USA.

5.2. By using our application, you consent to such data transfer, including to countries with insufficient protection, subject to the application of appropriate safeguards.

6. Data storage

6.1. Personal data is stored no longer than necessary to fulfil the purposes described in this Policy.

6.2. We may store data for longer if:

1. This is required by law;
   
2. They may be relevant to legal proceedings;
   
3. To protect our legitimate interests (e.g. in cases of fraud).
   

7. Security of personal data

7.1. We take appropriate technical and organisational measures to protect data from unauthorised access, loss or destruction.

7.2. All information is stored on secure AWS servers.

7.3. Payment transactions are protected by encryption (HTTPS, PCI DSS, etc.).

8. 8. Amendments to the Policy

8.1. We may update this Policy from time to time by publishing a new version in the app and/or on the website.

8.2. We recommend that you check the updates from time to time to stay informed of changes.

9. Your rights

9.1. You have the right to:

1. Get access to your personal data;
   
2. Correct or update your data;
   
3. Withdraw consent to the processing of personal data by contacting the support team;
   
4. Delete the account and all data (via Profile settings → Delete account);
   
5. Opt out of marketing messages at any time.
   

10. Analytics

10.1. We use Firebase and other analytical tools to analyse user interaction with the application.

11. Contact information

CHARGE NETWORKS LTD.

USREOU code 42524054

113 Otamana Holovatogo str.

м. Odesa, 65003

Ukraine

If you are a resident of the European Economic Area or Switzerland, we are the "data controller" of your personal data. We have appointed Rodion Borokhovich as our representative in the EEA and Switzerland. You are you can contact him/her directly regarding the processing of your information by email [email protected]by phone +447379137163 or by mail to the address:

Skladowa 30

Chorzow 41-500

Poland

If you are a resident of the United Kingdom, we are the "data controller" of your personal data. We have appointed Rodion Borokhovich as our representative in the United Kingdom. You may contact him directly regarding the processing of your information at [email protected] or by mail to the address:

2 Laurel Court, 2 Chadwick Gardens

Uxbridge UB8 1GU

England