Privacy Policy

1. Introduction

1.1.  Our mission is to provide high-quality service for our users, and we want you to feel safe and confident while using the ECOFACTOR app and website.

1.2. We take your privacy and data protection seriously. This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (GDPR), effective in the European Union since May 25, 2018.

1.3. Please take a few minutes to read this document so you understand what information we collect, how we use it, and your rights regarding your data.

2. Collection of Personal Data

2.1. We may collect, store, and use the following types of personal data:

1. Information about your device and use of the mobile application (including device type, OS version, IP address, geolocation, session frequency, etc.);
   
2. Data you provide when registering in the app (first name, last name,  email address, phone number, country, billing address, license plate and type of your car, which you own);
   
3. Information about your current location (coordinates, speed, altitude, timestamp);
   
4. Information related to your use of the app’s features, such as charging, bookings, and payments;
   
5. Data related to purchases or transactions (name, billing address, email, partial card details — handled via secure payment providers);
   
6. Any other information you voluntarily provide when using the app.
   

2.2. Cookies. We use cookies to personalise your experience, analyse usage, store your preferences, and enhance security. You can manage cookie settings in your browser or device settings.

2.3. In addition to the data collected through the mobile application, we also collect personal data through our website ecofactortech.com, including:

• Name, surname, email address, phone number, and message text provided through contact forms on the website;
• Contact details and address provided through order or service request forms;
• Email address provided for subscription to our newsletter;
• Data automatically collected through cookies and web analytics tools (including Google Analytics): IP address, browser type, operating system, pages visited, time spent on the website, and referral source.

This data is used to process your inquiries, provide services, improve website performance, and send informational materials (with your consent).

3. Use of Personal Information

3.1. Personal data collected via the Ecofactor app may be used for the following purposes:

1. To administer and maintain the mobile application;
   
2. To provide access to charging, booking, and payment functionality;
   
3. To personalise your experience within the app;
   
4. To deliver services you request;
   
5. To send service notifications, receipts, and confirmations;
   
6. To send push notifications;
   
7. To send marketing messages (only with your consent);
   
8. To send SMS or messenger updates (only with your consent);
   
9. To provide anonymised usage statistics to our partners (without user identification);
   
10. To handle customer support requests and inquiries;
    
11. To ensure compliance with our Terms of Use.
    

3.2. You may adjust your privacy preferences in the app (e.g., hide your phone number or disable marketing messages).

4. Disclosure of Personal Information

4.1. We may share your personal data:

1. With our employees, contractors, or professional advisors — as reasonably necessary;
   
2. With partner companies (e.g. charging station operators) — when you use or book their services;
   
3. With payment service providers — to process transactions securely;
   
4. With authorised government agencies — if legally required;
   
5. In the context of a business acquisition or sale — to new owners.
   

4.2. We do not sell your personal information to third parties.

5. International Data Transfers

5.1. Your data may be stored and processed on servers outside of your country of residence, including in the EU or the USA.

5.2. By using the Ecofactor app, you consent to such international transfers, subject to appropriate safeguards (e.g., standard contractual clauses, secure data centres).

6. Data Retention

6.1. Personal data will be retained only as long as necessary to fulfil the purposes described in this Policy.

6.2. We may retain data for a longer period if:

1. Required by law;
   
2. It may be relevant to ongoing or potential legal proceedings;
   
3. Necessary to protect our legal interests (e.g. fraud prevention).
   

7. Security of Personal Information

7.1. We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

7.2. Your data is stored on secure servers (e.g. AWS) with appropriate firewall and password protection.

7.3. All payment operations are encrypted using secure technologies (e.g., HTTPS, PCI DSS-compliant providers).

8. Changes to This Policy

8.1. We may update this Privacy Policy from time to time by publishing a new version in the app and/or on our website.

8.2. We recommend checking this page periodically to stay informed about any changes.

9. Your Rights

9.1. You have the right to:

1. Request access to your personal data;
   
2. Correct or update your information;
   
3. Withdraw consent for data processing at any time with Support team;
   
4. Delete your account and all personal data (via Profile Settings → “Delete Account”);
   
5. Opt out of marketing messages at any time.
   

10. Analytics

10.1. We use analytics tools (such as Google Analytics) to monitor app usage and improve user experience.

10.2. For details about Google’s data practices, visit: https://policies.google.com/privacy

11. Contact Information

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

LIMITED LIABILITY COMPANY “CHARGING NETWORKS”

Otamana Holovatoho St., 113

Odesa 65003

Ukraine

If you are a resident in the European Economic Area or Switzerland, we are the “data controller” of your personal information. We have appointed Rodion Borokhovych to be our representative in the EEA and Switzerland. You can contact them directly regarding our processing of your information, by email at [email protected], by phone at +447379137163, or by post to:

Skladowa 30

Chorzow  41-500

Poland

If you are a resident in the United Kingdom, we are the “data controller” of your personal information. We have appointed Rodion Borokhovych to be our representative in the UK. You can contact them directly regarding our processing of your information, by email at [email protected] , or by post to:

2 Laurel Court, 2 Chadwick Gardens

Uxbridge UB8 1GU

England