TERMS OF USE

Table of contents

Version 1.0 · Effective 2 November 2026

1. General information

1.1. These Terms of Use (“Terms”) set out the rules for using the English and Polish versions of the website ecofactortech.com (the “Website”) and the electronic services provided through it. They constitute the regulations referred to in art. 8 of the Polish Act of 18 July 2002 on providing services by electronic means.

1.2. The Website and the electronic services are provided by ECOFACTOR Sp. z o.o., ul. Składowa 30, 41-500 Chorzów, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000962167, registry court: District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, NIP 8792738397, REGON 521570323, share capital PLN 5,000.00 (the “Service Provider”, “ECOFACTOR”, “we”, “us”). Contact e-mail: info@ecofactor.eu.

1.3. These Terms do not apply to the Ukrainian version of the website (/ua/), which is operated by ТОВ «ЗАРЯДНІ МЕРЕЖІ» under separate terms, to the online shop at /ua/shop/, in which the seller is ТОВ «ЕКОФАКТОР ХАБ» under its own public offer, or to the ECOFACTOR mobile app, in which charging services are provided under the public offer published at https://ecofactortech.com/terms-and-conditions/.

1.4. The Terms are available free of charge on the Website before any service is used, in a form that allows them to be downloaded, saved and printed.

2. Definitions

  • User — any person using the Website.
  • Consumer — a natural person who uses the Website or concludes an agreement with us for purposes not directly connected with their business or professional activity (art. 22¹ of the Polish Civil Code).
  • Sole trader with consumer status — a natural person who concludes an agreement directly connected with their business activity where the content of the agreement shows that it is not of a professional nature for that person, in particular in view of the business activity recorded in the Central Register and Information on Economic Activity (CEIDG) (art. 385⁵ of the Polish Civil Code).
  • Electronic services — the services described in section 3, provided without the simultaneous presence of the parties, by data transmission at the User’s individual request.

3. Electronic services we provide

3.1. Through the Website we provide the following electronic services:

  1. browsing the content of the Website, including information about products, services, projects, the blog and resources, the press kit and the career page;
  2. contact and lead forms — sending an enquiry or request for contact;
  3. product configurators — selecting AC or DC charging equipment and options and sending a request for a quote;
  4. station map — displaying information on charging stations;
  5. links to download the ECOFACTOR mobile app from app stores (the app itself is provided under separate terms).

3.2. All electronic services are free of charge. Costs of internet access and data transmission are borne by the User according to their provider’s tariff.

3.3. Job applications submitted through the career page are handled in accordance with the candidate privacy notice published on the Website.

4. Technical requirements

To use the Website, you need:

  • a device with internet access;
  • a current version of a web browser (for example Chrome, Firefox, Safari or Edge) with JavaScript enabled and necessary cookies accepted;
  • for forms and configurators — an active e-mail address.

Some functions, such as the station map, may require location access to be allowed in the browser, which is optional.

5. Conclusion and termination of the service agreement

5.1. The agreement for browsing the Website is concluded when the User opens the Website and is terminated when the User leaves it.

5.2. The agreement for using a contact form or a configurator is concluded when the User sends the completed form and is terminated when we respond to the enquiry or when the User withdraws the request by e-mail.

5.3. We may stop providing an electronic service for an important reason, in particular if we discontinue the service, if required by law, or if the User breaches these Terms; where an agreement with the User is in progress, we will inform the User by e-mail. If the User supplies unlawful content or interferes with the security of the Website, we may block their access to the service concerned with immediate effect.

6. User obligations and prohibition of unlawful content

6.1. The User must use the Website in accordance with the law, these Terms and good practice.

6.2. The User must not supply content of an unlawful nature, in particular content that infringes personal rights or intellectual property rights of others, is offensive or misleading, or contains malware.

6.3. The User must not take actions that may disrupt the operation of the Website, including attempts to gain unauthorised access, overloading the infrastructure, or automated mass downloading of content where this interferes with the Website.

6.4. The User should provide true data in forms. Please do not provide data of other persons without a legal basis, and do not send sensitive data through forms.

7. Risks associated with using electronic services

Using services provided by electronic means involves risks typical of the internet, such as malware, phishing, unauthorised interception of data or unsolicited messages (spam). To limit them, please use up-to-date software and antivirus protection, and check that you are on ecofactortech.com. We will never ask you by e-mail for passwords or payment card details.

8. Website content — information only

8.1. Content on the Website, including product descriptions, technical data, prices if published, availability information and the results of the configurators, is provided for information only. It does not constitute an offer within the meaning of art. 66 of the Polish Civil Code, but an invitation to enter into negotiations or conclude an agreement (art. 71 of the Polish Civil Code).

8.2. A configurator result is an indicative selection based on the data you entered. A binding offer is prepared only by us after analysing your project, and an agreement is concluded only by separate written or electronic agreement or acceptance of our offer.

8.3. We take care that the content is accurate and up to date, but technical specifications, product ranges and features may change. Information on the station map, including station availability and status, may not be real-time.

8.4. Content on the Website is not professional, technical, legal or tax advice for a specific project.

9. Intellectual property

9.1. The Website and its content, including texts, graphics, photographs, videos, software, the layout and the ECOFACTOR name and logo, are protected by law, in particular by the Polish Act of 4 February 1994 on copyright and related rights and, where applicable, by industrial property law.

9.2. You may view the content and save or print it for your own information. Any other use, in particular copying, distributing or making content available for commercial purposes, requires our prior written consent, except to the extent permitted by law (including permitted use under copyright law).

9.3. Materials in the press kit may be used by media for reporting about ECOFACTOR, with attribution, unless stated otherwise in the press kit.

10. Links to other websites

The Website may contain links to websites of third parties, including app stores and social media. We are not responsible for their content or for how they operate. Using them is subject to the terms of their operators.

11. Liability

11.1. We take reasonable care to ensure that the Website functions properly. We may temporarily suspend access to the Website or its functions for maintenance, updates or security reasons, as far as possible at times of low traffic.

11.2. Towards Users who are not consumers or sole traders with consumer status, and to the extent permitted by law, we are not liable for lost profits or for damage resulting from decisions taken solely on the basis of information or configurator results on the Website.

11.3. Nothing in these Terms excludes or limits our liability where this is not permitted by law, in particular for damage caused intentionally, and nothing limits the rights of consumers and sole traders with consumer status under mandatory provisions of law.

12. Complaints

12.1. You may submit a complaint about the electronic services by e-mail to info@ecofactor.eu or by post to ECOFACTOR Sp. z o.o., ul. Składowa 30, 41-500 Chorzów, Poland.

12.2. A complaint should include your name, contact details, a description of the problem and, if possible, the date it occurred and what you expect. If information is missing, we will ask you to provide it.

12.3. We will respond to the complaint within 14 days of receiving it, by e-mail or in the form in which the complaint was submitted.

12.4. Complaints concerning products and services purchased from ECOFACTOR are handled under the relevant agreement and the law.

13. Consumers and sole traders with consumer status

13.1. Provisions of these Terms do not exclude or limit any rights that consumers have under mandatory provisions of law, in particular the Polish Civil Code and the Polish Act of 30 May 2014 on consumer rights. In case of doubt, the Terms are interpreted in favour of the consumer.

13.2. Sole traders with consumer status enjoy protection against unfair contract terms under art. 385⁵ of the Polish Civil Code, and other protections provided for them by law, to the extent the law grants them.

14. Out-of-court dispute resolution

14.1. A consumer may use out-of-court methods of resolving complaints and pursuing claims, in particular:

  • the permanent consumer arbitration courts at the Voivodeship Inspectorates of the Trade Inspection (Inspekcja Handlowa);
  • mediation conducted by the Voivodeship Inspector of the Trade Inspection;
  • free assistance of a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) or of consumer organisations;
  • for cross-border disputes in the EU, the European Consumer Centre in Poland.

14.2. Information on these methods and the entities authorised to resolve consumer disputes is available on the website of the President of the Office of Competition and Consumer Protection (UOKiK), www.uokik.gov.pl. Using them is voluntary and requires the consent of both parties. If a complaint is not resolved, we will tell you in our response whether we agree to take part in an out-of-court procedure, as required by the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes.

15. Personal data and cookies

Personal data is processed in accordance with our Privacy Policy (https://ecofactortech.com/legal/privacy/) and cookies are used in accordance with our Cookie Policy (https://ecofactortech.com/legal/cookies/).

16. Governing law and jurisdiction

16.1. These Terms and the agreements for electronic services are governed by Polish law. For a consumer habitually resident in another country, this choice of law does not deprive the consumer of the protection of mandatory provisions of the law of that country.

16.2. Disputes with Users who are not consumers or sole traders with consumer status are resolved by the court competent for our registered office. Disputes with consumers are resolved by the court competent under generally applicable law.

17. Changes to the Terms

17.1. We may change these Terms for important reasons, in particular: changes in the law, changes in the scope or technical form of the electronic services, or security reasons.

17.2. We will publish the amended Terms on the Website at least 14 days before they take effect. A User who does not accept the changes may stop using the services concerned or terminate the agreement before the changes take effect. Services completed before the change are governed by the previous version.

18. Final provisions

These Terms are published in English and Polish. For consumers in Poland the Polish version prevails. In matters not covered by the Terms, Polish law applies, in particular the Polish Civil Code and the Polish Act of 18 July 2002 on providing services by electronic means.

Document control

Version 1.0 · Effective 2 November 2026 · Owner: Legal (in-house) · Approved by: Management Board of ECOFACTOR Sp. z o.o.