REPORT A CONCERN

Version 1.0 · Effective 2 November 2026

Speak up

At ECOFACTOR we want to know if something is wrong. If you see or suspect conduct that is illegal, unsafe or unethical, please tell us. Every report is taken seriously, handled confidentially and looked into.

In this page, “ECOFACTOR”, “we” and “us” mean the companies operating under the ECOFACTOR brand: ECOFACTOR Sp. z o.o. (Poland), ECOFACTOR TECH UK LIMITED (United Kingdom) and ТОВ «ЗАРЯДНІ МЕРЕЖІ» (Ukraine).

Who can report

Anyone can use this channel, including:

• employees, former employees and job applicants;
• contractors, freelancers, interns and volunteers;
• suppliers, installers, delivery partners and their workers;
• customers and drivers using our charging network;
• shareholders, management board members and anyone else who has information about a possible breach.

What you can report

You can report any actual or suspected breach of the law, of our Code of Conduct or of our policies, for example:

• bribery, corruption, fraud or money laundering;
• breaches of sanctions, export controls or competition law;
• product safety issues or dangerous installations;
• health and safety risks or accidents;
• environmental damage or breaches of environmental rules;
• breaches of data protection, privacy or information security;
• forced labour, child labour or other human rights abuses, including in our supply chain;
• improprieties in public tenders;
• discrimination, harassment or bullying;
• retaliation against someone who has raised a concern;
• any attempt to hide any of the above.

Personal disagreements about your own employment terms are usually best raised with your manager or HR, but you can use this channel if you are unsure.

You do not need proof. It is enough that you have reasonable grounds to believe that the information you report is true at the time you report it.

How to report

Channel	Details
E-mail	info@ecofactor.eu with the subject line “CONFIDENTIAL – REPORT A CONCERN”. Messages with this subject are passed only to the person designated to handle reports and are not shared with anyone else
Post	ECOFACTOR Sp. z o.o., ul. Składowa 30, 41-500 Chorzów, Poland — envelope marked “Poufne – zgłoszenie” (Confidential – report)
Meeting	On request made through one of the channels above, we will arrange an in-person or video meeting within a reasonable time.

These channels serve all three companies, including people in the United Kingdom and Ukraine.

You can report in English, Polish or Ukrainian. Please include as much detail as you can: what happened, when and where, who was involved, how you know, and any documents or other evidence. Tell us how we can contact you, unless you wish to stay anonymous.

Reports are received and followed up by the in-house legal function of the ECOFACTOR group, which acts impartially. Only the people designated to handle reports have access to them. Nobody involved in the matter you report will handle your report. If your concern relates to the in-house legal function, send your report by post to the address above, addressed to the Management Board (Zarząd) of ECOFACTOR Sp. z o.o. and marked “Poufne – zgłoszenie”.

Anonymous reports

You may report anonymously. We will look into anonymous reports as far as the information provided allows. If you report anonymously, consider using a separate e-mail address so that we can ask you follow-up questions and give you feedback.

What happens after you report

• Acknowledgement — we confirm receipt of your report within 7 days, if you have given us a contact address.
• Assessment and follow-up — we assess the report and, where appropriate, investigate it impartially. We may ask you for more information.
• Feedback — we tell you what action we have taken or plan to take, and why, within 3 months of the acknowledgement (or, if no acknowledgement was sent, within 3 months of the end of the 7-day period after your report). We may not be able to share every detail, for example to protect the rights of others.
• Action — where a breach is confirmed, we take appropriate measures, which may include remedying the situation, disciplinary or contractual measures and reporting to the competent authorities.

Confidentiality and data protection

We keep your identity, and any information from which it could be worked out, confidential. Only the people who handle your report have access to it. We will not disclose your identity without your consent unless we are required to do so by law, for example in criminal proceedings, and in that case we will inform you beforehand where the law allows. We also protect the identity of the people named in a report.

Personal data in reports are processed only to receive, assess and follow up reports, in line with applicable data protection law. Data that are clearly not relevant are deleted. Reports and related data are kept only as long as necessary and as required by law; in Poland, this is generally three years after the end of the calendar year in which follow-up was completed. More information is available in the privacy policy of the company concerned, published on our Legal information page (https://ecofactortech.com/legal/).

No retaliation

We do not tolerate any form of retaliation against anyone who reports a concern in good faith, or against anyone who helps them, even if the concern turns out to be unfounded. Retaliation includes dismissal, demotion, change of duties, harassment, loss of contracts or any other unfavourable treatment. Anyone who retaliates will face disciplinary or contractual consequences. If you think you have suffered retaliation, report it through this channel.

Protection does not extend to anyone who knowingly reports false information.

Reporting to the authorities

You can also report directly to the competent public authorities. You do not have to report to us first.

Poland

Under the Act of 14 June 2024 on the protection of whistleblowers (ustawa o ochronie sygnalistów), you can make an external report to:

• the Commissioner for Human Rights (Rzecznik Praw Obywatelskich), the central authority for receiving external reports, which passes reports on to the competent authority (www.rpo.gov.pl); or
• the public authority competent for the matter, for example the authority responsible for competition and consumer protection, tax, data protection or occupational safety;
• where appropriate, the competent institutions, bodies or agencies of the European Union.

United Kingdom

Under the Public Interest Disclosure Act 1998, workers can make protected disclosures to “prescribed persons”, including:

• the Serious Fraud Office — serious or complex fraud, bribery and corruption;
• the Health and Safety Executive — health and safety risks;
• HM Revenue and Customs — tax matters;
• the Information Commissioner’s Office — data protection and information rights;
• the Competition and Markets Authority — competition law;
• the Environment Agency — environmental matters in England.

You may contact a prescribed person or body directly, without reporting to us first. The full list is published by the UK government (“Whistleblowing: list of prescribed people and bodies” on GOV.UK).

For free, confidential advice on whether and how to raise a concern, you can contact the whistleblowing charity Protect (protect-advice.org.uk).

Ukraine

Under the Law of Ukraine “On Prevention of Corruption”, you can report possible corruption or corruption-related offences to the National Agency on Corruption Prevention (NACP), including through its Unified Whistleblower Reporting Portal (Єдиний портал повідомлень викривачів), or to other competent authorities, such as the National Anti-Corruption Bureau of Ukraine or the National Police of Ukraine. Whistleblowers have the right to confidentiality and protection from retaliation under that Law.

Questions

If you have questions about this page or about how to raise a concern, write to info@ecofactor.eu.

Document control

Version 1.0 · Effective 2 November 2026 · Owner: Legal (in-house) · Approved by: adopted by ECOFACTOR Sp. z o.o. (Management Board), ECOFACTOR TECH UK LIMITED (directors) and ТОВ «ЗАРЯДНІ МЕРЕЖІ» (Director)